West Suffolk Crematorium rated ‘outstanding’ by industry inspector
West Suffolk Cemetery & Crematorium earned an overall grade of “Outstanding” after being scrutinised by an industry inspector.
Dave Clay, an inspector for the Federation of Burial & Cremation Authorities (FBCA), visited the crematorium in August and said he found “the level of service provision to be outstanding.”
The Federation is the UK’s principal representative of burial and cremation authorities, providing a range of services to support its members care for over 400,000 funerals a year.
The FBCA’s Crematorium Compliance Scheme involves scrutinising eight separate key areas of service delivery, covering operational procedures, statutory and regulatory compliance, the quality of service provided and the standard of facilities, and a review of more than 145 points of interest.
West Suffolk Crematorium earned a perfect score in the ‘Ceremony Facilities’, ‘Premises and Facilities’, ‘Grounds and Memorialisation’ and ‘Service and Staff’ categories.
West Suffolk Cemetery & Crematorium is part of Westerleigh Group, one of the UK’s largest independent owners and operators of crematoria and cemeteries, with 42 sites in England, Scotland and Wales, and which is trusted by more families than any other provider to deliver funerals for their loved ones.
All Westerleigh's locations are set within beautifully landscaped gardens of remembrance which provide peaceful places for people to visit and reflect, while benefitting from exceptional care and support from its teams.
Manager Claire Butcher said: “We’re delighted to have earned an overall rating of outstanding following the inspection.
“To achieve 100% in four categories is something we are very proud of and is testament to the hard work and dedication of the team here at West Suffolk Crematorium.
“I was particularly pleased that we scored 100% for Service & Staff, because we put families at the heart of everything we do, and in order to provide them with the exceptional care and support we have built our reputation on, we need to have the right people in crematorium team.
“Everyone who works here is truly passionate about what they do, and that is reflected in this inspection report.
“We are absolutely committed to upholding the highest standards for the families we serve, working closely with industry partners and regulators.
“Through collaboration with the FBCA, we ensure quality, compliance and compassionate care, delivering exceptional support and peace of mind to every family we serve.”
Membership of the FBCA is entirely voluntary and not all crematorium operators choose to join.
Westerleigh Group, on behalf all its crematoria, takes great pride in the consistently high standards it upholds across every aspect of its work and that’s why it welcomes the opportunity for its facilities and practices to be independently assessed by industry experts.
Having this independent scrutiny should provide the families and communities it serves with even more reassurance that they can always expect the highest levels of care and support from their local Westerleigh crematorium.
To find out more about West Suffolk Cemetery & Crematorium, the services it provides, and the exceptional services it delivers, visit: www.westsuffolkcrematorium.co.uk
