t: 01284 755118

Feedback

Comments and suggestions

We always appreciate feedback, both positive and constructive. If you would like to give testimony to any of the services you have been given at the Crematorium, please write to:

West Suffolk Crematorium, Risby, Bury St Edmunds IP28 6RR

If you have some feedback which you would like to share with us for inclusion on our website, please email: info@westsuffolkcrematorium.co.uk


Recent Testimonials

“Everything was beautifully organised, which helped us through a difficult process.”

“Beautiful chapel and cemetery, and lovely gardens.”

“It was such a comforting service – I will always look back with gratitude in my heart.”

“All of the staff were very helpful and kind.”

“So genuine and so helpful, knowledgeable and comforting – thank you.”

“I genuinely could not have asked for, or got, a better service from every single person that I spoke to.”

STAGE 1

Always complain 'on the spot' if you have the opportunity. If you cannot do this yourself, you may be able to use your minister/officient or funeral director as your advocate. If you fail to obtain a satisfactory response, move to the next stage.

STAGE 2

Contact the Crematorium Manager, by telephone or write to him/her at our office. He/she will respond to any official complaint in writing within three working days.

STAGE 3

If you believe that your grievance has still not been properly addressed then you should write to our Managing Director at the following address:
Managing Director, Westerleigh Group Ltd, Chapel View, Westerleigh Road, Westerleigh, Bristol BS37 8QP

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